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Unfortunate experience with Vertx

Discussion in 'EDC Bags' started by Tromba, Mar 1, 2018.

  1. Myrddraal

    Myrddraal Loaded Pockets

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    I had a similar issue with them when a zipper broke on a gamut I owned. They told me to contact the reseller (Amazon) for a refund. Absurd. If they made the product, they should honor its warranty, regardless of where it was purchased.
     
  2. Tromba

    Tromba Loaded Pockets

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    They were going to cover it but when they found it was not purchased directly from them they declined.
    That is my main bone of contention. It is not still their product regardless of whether or not I purchased it directly from them? Should they not still stand behind that product?

    Most of the products we acquire and use on a daily basis are not purchased directly from the company that made them. Is it some type of policy so that they only warranty products that they received a higher profit margin on so they take less of a hit?
     
  3. Tallboyjim

    Tallboyjim Loaded Pockets

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    What's the eBay seller say?
     
  4. Daveho

    Daveho Loaded Pockets

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    That is indeed a shame, unfortunately the pictures don’t translate the issue but I understand your frustration, I’ve had a similar issue with spyderco recently.
    Take it up with the eBay seller and they should make it right.
     
  5. Tromba

    Tromba Loaded Pockets

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    As I suspected it is getting worse.
    [​IMG]
    I have contacted the eBay seller and am awaiting a response.


    Sent from my iPhone using Tapatalk
     
  6. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    These areas could definitely use some reinforcement... Thanks for giving us the heads up.

    This thread gives inspiration to work on an idea to deal with this issue. We'll see ... tbc'd
     
  7. Tromba

    Tromba Loaded Pockets

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    So as an update. I contacted the eBay seller. Their policy is 30 days so no luck there.

    On the advise here I called vertx and spoke to someone in person. They seemed reluctant but they agreed to replace it. I sent out my old one today.

    I will still hold my breath until I get the replacement in the mail but for now it seems that they made good on the warranty.
     
  8. Tromba

    Tromba Loaded Pockets

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    Forgive my ignorance. Do you work for Vertx?
     
  9. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    Lol, no! Not sure how to recieve that...?? :smile_coffee:

    What gave you that idea! I was speaking of coming up with a mod for my Gamit to reinforce those problem spots. ;) And the "us" is other forum members and Vertx owners who might appreciate knowing this is an issue, that's it.

    Glad they are doing the right thing handling it for you.
     
    Last edited by RED-FIVE, Mar 10, 2018
    #29 RED-FIVE, Mar 10, 2018
    Last edited: Mar 10, 2018
  10. Tromba

    Tromba Loaded Pockets

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    Sorry. Just the way you were talking about fixing the issue.
     
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  11. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    No worries brother! ;)
    Thanks
     
  12. Tromba

    Tromba Loaded Pockets

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    Well I guess I should not be surprised. I received notice via email that after they received it in the mail they will not replace it. Even after I documented and referred to the phone conversation where they agreed to replace it. Called them back and they gave me the run around. I pleaded my case. I was told she would ask her VP once more Monday.

    Looks like I am screwed.
     
  13. Myrddraal

    Myrddraal Loaded Pockets

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    That's a shame. Especially since one legitimately dissatisfied customer could end up costing them a lot more than a replacement bag. I don't understand why some manufacturers adopt this stance. I was going to order some accessories from them, but for the sake of solidarity, I will look elsewhere.
     
    steeps likes this.
  14. EZDog

    EZDog EDC Junkie!!!!!

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    No kidding,I am considering burning mine now and sending them the ashes and a picture
     
    steeps likes this.
  15. Myrddraal

    Myrddraal Loaded Pockets

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    LOL! I was just not going to order the holster I wanted, but you totally went next-level. Respect.
     
  16. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    Wait, why not gift it to Tromba as a gesture of kindness and brotherly love. He could sell both and raise some funds toward a pack that will put a smile back on his face. Hill People Gear would be happy to offer an excellent customer experience for him.
     
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  17. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    ....and no I do not work for HPG. I just need several of their packs, kit bags, belts ect....
     
    #37 RED-FIVE, Mar 16, 2018
    Last edited: Mar 16, 2018
  18. RED-FIVE
    • In Omnia Paratus

    RED-FIVE Loaded Pockets

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    For velcro accessories, I'm looking at the Alpha One Niner/Sneaky Bags Universal Wrap Holster and V-Kits. They also have pals velcro panels in a few widths.

    Anyways, Helm would never treat his customers like this. Hopefully Monday you'll know for sure Tromba.
     
  19. Jay-uk

    Jay-uk Loaded Pockets

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    I just re read what I responded to your thresd with, deepest apologises it was unfair,harsh and unwarranted I'm sorry.

    If I had saved for my dream pack then found it to be sub par and not as new I would be pissed.

    I sincerely Hope you get a good outcome
     
  20. Tromba

    Tromba Loaded Pockets

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    No worries.

    I have reason to believe that the outcome will be good. I am waiting until the package arrives on my door step until I give the final update.
     
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