I am impossibly far behind on a couple of things so don't have time to research this so I hope someone knows what I should do. I thought the phone was broken but figured out that it isn't. It is an old Razr, I think it is older than the forum. The reason I thought it was broken was I was not able to hear anything and the other person could not hear me. I finally realized it was on speaker phone, well it really does not work on speaker phone. It is defaulting to speaker phone and I have not been able to figure out how to get it to stop doing that. It will say spkr off but as soon as a call comes in it is in spkr on.