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Maxpedition

Discussion in 'Gear Reviews' started by ppfd, Aug 30, 2008.

  1. Slipjoint

    Slipjoint Loaded Pockets

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    There are still a lot of companies that have great customer service. The gun industry, in particular, is known for having particularly good customer service. I called Mossberg a few months ago asking if they had sling swivels for the magazine tube. My shotgun didn't come with any, and I couldn't find any in the right size, so I was really hoping they could sell me a few. Instead, they offered to send me the swivels for free before I could even ask about buying them.

    I've also had outstanding customer service from Walmart. I know people like to give them a lot of grief, but all of the Walmarts in my area have been wonderful to deal with, time and time again.

    What really surprises me about this thread is that the Maxedition guy came really close to getting it right. All he had to say was "Sorry for the inconvenience, I'll make it right", and he would've looked like a class act. He'd have left a favorable impression and probably gotten himself a lot of positive word of mouth from the incident.

    Instead, when he offered the refund he got all snotty and defensive, and essentially blamed the customer for his company's mistake. And then things got really out of hand.
    I wonder how much money and repeat business that little tantrum cost him? I'd guess it was a considerable sum, given that this thread is several years old, and is still getting attention.
     
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  2. SAKplumber
    • In Omnia Paratus

    SAKplumber EDC Junkie!!!!!

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    And so is EDCF.
    The "pack he is selling" is the Vanquest. So they know Jon is selling Vanquest so they decided to send Jon an email, pretending to be just another person, and claiming that the Vanquest is "the substandard pack they wouldn't buy".

    Yeah, this thread still has their attention, but so does JSBurly's. :p
     
  3. TARFU
    • In Omnia Paratus

    TARFU EDC!!!!! Junkie

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    That is unbelievably under handed.
     
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  4. SAKplumber
    • In Omnia Paratus

    SAKplumber EDC Junkie!!!!!

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    And that is unbelievably careless^ for someone who is trying to be sly.
     
  5. Gryffin
    • In Omnia Paratus

    Gryffin Loaded Pockets

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    Way to stay classy, Maxpud. :nah_disagree:
     
  6. Myrddraal

    Myrddraal Loaded Pockets

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  7. Gryffin
    • In Omnia Paratus

    Gryffin Loaded Pockets

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    Being evil is harder than it looks. Proper execution is important. Details, details! :rofl:
     
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  8. Myrddraal

    Myrddraal Loaded Pockets

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    You made me think of this:

    [​IMG]

    Sent from my SCH-I545 using Tapatalk 2
     
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  9. T.H.Cone

    T.H.Cone I am senor Fluffy, hear me roar

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    Ya, just because I can do it doesn't mean you can do it.
    Muhahaha!
     
    Last edited by T.H.Cone, Sep 9, 2013
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  10. TARFU
    • In Omnia Paratus

    TARFU EDC!!!!! Junkie

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    Not exactly evil masterminds. They probably dialogue AND wear capes.

    Sent from my SCH-I535 using Tapatalk 2
     
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  11. Myrddraal

    Myrddraal Loaded Pockets

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    Yeah, they're definitely the diet coke of evil.

    Sent from my SCH-I545 using Tapatalk 2
     
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  12. SAKplumber
    • In Omnia Paratus

    SAKplumber EDC Junkie!!!!!

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    :rofl:::!!!!!!!!!!!!!!!!!
     
  13. Monocrom

    Monocrom Loaded Pockets

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    Yeah, but let's face it ... Not really surprising.
     
  14. BrianEDC

    BrianEDC Loaded Pockets

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    My experience as a corporate buyer is that I run into two broad types of firms it seems. The first are able to speak of their products in-and-of themselves (without the need to pan or criticize their competition). The best will objectively give you feature comparisons, and even recommend their competitors as better fits when warranted. I might note, out of random observation, that Tom Bihn falls into this category (really well).

    The second, and somewhat more common experience, is the company or sales executive who needs to bad mouth their competitor's products to make theirs look good. They sort of speak for themselves, although not quite the way I think they think they are.

    Purely generic experience accumulated over a couple decades. About no one in particular.

    Have I mentioned how very pleased I am with my Vanquest Javelin bag?
     
  15. TARFU
    • In Omnia Paratus

    TARFU EDC!!!!! Junkie

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    Couldn't agree more. Great post Brian!
     
  16. Gryffin
    • In Omnia Paratus

    Gryffin Loaded Pockets

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    I see what you did there. :rofl:
     
  17. mwestjeeper

    mwestjeeper Loaded Pockets

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    Are they deluded into thinking that each person they show their underhandedness to in this thread, is a customer lost? Far more complex than that. Dare say, most on this forum are the 'SME' in their circle of cohorts, and the person to whom their crowd looks to for purchase advice. This thread turned me from a guy who might well direct someone to a *** product when asked, to someone who will not only direct someone elsewhere but will state the reasons for this. This thread is the most epic fail of any corporate web presence I've ever seen. Take a group of dedicated folks who make up the CORE of your base, and extoll your underhandedness, sneakiness, and lack of class in no uncertain terms to this same core demographic. Repeatedly. WOW
     
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  18. Vanquest Team
    • Sponsor - Manufacturer

    Vanquest Team Loaded Pockets

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    Well, Vanquest Team is new to the EDC Forums like many of you, and hopefully our name was not that explicitly mentioned in the email. We don't know what's going on, but we are not in the "knockoff" business; Vanquest is in the "value-improvement / value-innovation" business. We are not here to solicit customers from anyone or any other companies. Jon's EDC Forums shop is one of our authorized dealers; we are here to simply show our support, and share our decade-long experience in gear R&D.

    Peace out

    VANQUEST Team
     
  19. cowsmilk

    cowsmilk EDC Junkie!!!!!

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    And just in case it isn't blatantly obvious, we are glad you are here.
     
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  20. SAKplumber
    • In Omnia Paratus

    SAKplumber EDC Junkie!!!!!

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    See, everybody? Class. Class has finally been introduced to this thread.
    If I was a person reading this, looking for a bag, and a bag company to back it, I would choose Vanquest.
    However, I'm not that guy...I'm this guy, and I can't wait until Vanquest is in the budget. Believe me I'm looking for an excuse to buy one...cause I'm this guy :D


    I had two thumbs pointed at me when I got done typing that

    Team Vanquest, I wouldn't worry about it. Your products stand alone.:)