There are still a lot of companies that have great customer service. The gun industry, in particular, is known for having particularly good customer service. I called Mossberg a few months ago asking if they had sling swivels for the magazine tube. My shotgun didn't come with any, and I couldn't find any in the right size, so I was really hoping they could sell me a few. Instead, they offered to send me the swivels for free before I could even ask about buying them. I've also had outstanding customer service from Walmart. I know people like to give them a lot of grief, but all of the Walmarts in my area have been wonderful to deal with, time and time again. What really surprises me about this thread is that the Maxedition guy came really close to getting it right. All he had to say was "Sorry for the inconvenience, I'll make it right", and he would've looked like a class act. He'd have left a favorable impression and probably gotten himself a lot of positive word of mouth from the incident. Instead, when he offered the refund he got all snotty and defensive, and essentially blamed the customer for his company's mistake. And then things got really out of hand. I wonder how much money and repeat business that little tantrum cost him? I'd guess it was a considerable sum, given that this thread is several years old, and is still getting attention.