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Maxmadco - Jim Madrid - top notch CS

Discussion in 'Gear Reviews' started by choombak, Mar 3, 2014.

  1. choombak

    choombak Loaded Pockets

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    Jim Madrid is not only a skilled craftsman, but also has stellar customer support. For a one person shop, it talks a whole lot about his integrity as a seller. I recently had a chance to interact with him and what a pleasure it was.

    So I dropped the SS bolt-action on a concrete floor deforming its tip. This affected the bolt action. Because I did not have proper tools, I ended up with a weird shaped hole through which refills could at least move freely. But then they started wobbling while writing. Fast forward a few months and I casually mentioned this to Jim, and he immediately offered to help - last week my pen was sent to him, and within a week I have it back. Charges? Nil. But met a fine person. He not only fixed the tip, but also polished the pen again. I am so pleased.

    If you want a superb pen, Maxmadco has the bolt action, in both SS (heavy) and light weight HAIII alu version. Tough to boot and does not scare away people.

    Thanks Jim for a superb customer support and going beyond to deliver a truly amazing experience.

    Here is how the tip looks now:
    [​IMG]
     
  2. medicburke

    medicburke Loaded Pockets

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    I ordered the SS version on Friday and received it today(Monday). Love it so far. Have seen several reviews saying it's very heavy but I don't find it so. I think it's just about right.
     
    chaosmagnet likes this.
  3. astrocreep96
    • In Omnia Paratus

    astrocreep96 EDC Junkie

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    It is a fantastic pen. I've had mine for maybe 6 months now and it is great.
     
    chaosmagnet likes this.
  4. SAKplumber
    • In Omnia Paratus

    SAKplumber EDC Junkie!!!!!

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    Moved thread to Gear Reviews Forum.
     
  5. ericb445

    ericb445 Loaded Pockets

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    I love mine, had it over a year now.
     
    chaosmagnet likes this.
  6. PreparedCitizen

    PreparedCitizen Loaded Pockets

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    I have the MadMaxCo in SS for a few years. It's an elegant pen.
     
    chaosmagnet likes this.
  7. Jean

    Jean Loaded Pockets

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    Just lost mine that I've had since '12. Its rolling around in the overhead bin of an aircraft somewhere.

    Great pen.
     
  8. MKLight

    MKLight Loaded Pockets

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    I have a Ti and SS. Jim provides an excellent product and amazing customer service! Highly recommended!
     
    chaosmagnet likes this.