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LM Ps4 scissors broke.. can I return it?

Discussion in 'Keychain Tools' started by flux, Sep 14, 2018 at 4:41 PM.

  1. flux

    flux Loaded Pockets

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    So I opened the leatherman ps4 scissors today and the spring bar was gone, broken off. I have not used them in a week or two and they were fine before.

    I used it on a keychain, still no idea why it broke while being closed.

    I did not try any hard use on these. Just cutting hair, thread coming lose and maybe some occasional fingernail. I actually spared this tool a lot, having used the knifeblade only 2 times to have a sharp blade for removing splinters. The rest was oftenly used, but knife and scissors rarely.

    Will leatherman give me a new one? Living in europe they are kind of pricey here at 40 euros. Any hints where to send it will be appreciated..
     
    Last edited by flux, Friday at 5:01 PM
    #1 flux, Sep 14, 2018 at 4:41 PM
    Last edited: Sep 14, 2018 at 5:06 PM
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  2. Moshe ben David

    Moshe ben David Loaded Pockets

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    @flux: I suggest you try contacting LM customer service. Even with Victorinox, springs on the scissors seem to be a replacement item.

    Go to the LM website: https://www.leatherman.com/CustomerService-ContactUs.html

    and explain what you need. You may be pleasantly surprised. I hope so at any rate!

    L'chaim!

    Moshe ben David
     
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  3. flux

    flux Loaded Pockets

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    thanks man. I just did that, and got an automated email back with a form and support-code. seems very painless to send that in for replacement.

    now the 40 bucks for this mini tool all of a sudden make sense when you got a warranty of 25 years and if they will actually send me a replacement.

    I will keep you informed what happens. will send it away this afternoon.
     
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  4. chaosmagnet
    • GITD Manix 2XL Owner
    • In Omnia Paratus

    chaosmagnet Loaded Pockets

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    In the USA, at any rate, Leatherman has been very good to me about replacing keyring tools when the scissors spring bar breaks off. I’ve done that at least three times with no hassle of any kind.
     
  5. Moshe ben David

    Moshe ben David Loaded Pockets

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    Glad to be of service!

    L'chaim!

    Moshe ben David
     
  6. Gogogordy

    Gogogordy Loaded Pockets

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    Those scissors...”suck” in plain english.
    I have several LM and the PS4 scissors are an absolute joke.
    I’ve had to do warranty them twice with spring probs too.
    Warranty yes. Still a piss-poor design and/or execution.
     
  7. chaosmagnet
    • GITD Manix 2XL Owner
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    chaosmagnet Loaded Pockets

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    I fly 50+ times each year, and I haven’t come up with a better “sharp” that the TSA will let me carry on an airplane than the scissors on the Style PS (similar to the scissors on the PS4). Every so often — not every trip, certainly — having the scissors has saved the day for me. I’m certainly open to suggestions if you have any.
     
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