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Fenix headlamp broken and part replaced

Discussion in 'Flashlights & Other Illumination Devices' started by Davidka, Jul 20, 2018.

  1. Davidka

    Davidka Loaded Pockets

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    Hello,

    I wanted to share this good customer service experience I've had with Fenix.

    I purchased a Fenix HL30 headlamp in 2015, and it had always served me well. Until while fixing my motorbike the head lamp fell from my toolbox, a short 24 cm fall, and to my surprise the part holding the flashlight to the band broke. I had to improvise just so I could finish the job.

    Afterwards I had looked up Fenix customer service email (Service@fenixlight.com for Asia) and sent them the story above, asking if I could buy this part. I received a prompt reply asking for my shipping address.

    A couple of weeks later the spare part arrived free of charge and the headlamp could be restored.

    Great service for this great product. Thanks to Sophia from Fenix!

    D



    And some pictures:

    The broken part:

    [​IMG]

    The improvisation:

    [​IMG]

    Package arrives:

    [​IMG]

    The new part:

    [​IMG]

    Just like new:

    [​IMG]

    [​IMG]
     
    #1 Davidka, Jul 20, 2018
    Last edited: Jul 21, 2018
  2. mash4077

    mash4077 Loaded Pockets

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    Awesome. I also have a Fenix headlamp that is in need of repair. It isn’t broken all the way thru like yours but it is cracked.
     
  3. turbo6

    turbo6 Loaded Pockets

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    Fenix customer service is awesome.

    I've dropped my HL10 a few times but luckily haven't cracked the housing.
     
  4. Davidka

    Davidka Loaded Pockets

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    I am not suggesting it is fragile, I had dropped it before and it was OK but not this time.
     
    #4 Davidka, Aug 11, 2018
    Last edited: Aug 23, 2018
  5. Davidka

    Davidka Loaded Pockets

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    Update: I opened it today to change batteries and the edge of the case cracked. It is no longer waterproof. I'll have to replace it. :(