Guys, I rarely like to spread the word on bad experiences with vendors, particularly when my bad experience might be a fluke and an exception to the rule. However, I see this mention of County Comm customer service and felt compelled to share my bad experience albeit, a year ago, a bad experience nonetheless. I placed an order (under $30.00) paid for the items and within a day or so (before the first item was even shipped) placed a second order for different items. Two separate transactions, two separate shipping fees and I clearly understood when I placed the second order that I would be paying a separate shipping charge for the subsequent purchase. 3 days after receiving my first order, the second order hadn't been shipped. I tried to call them and after 2 days of no answers, I emailed their "Customer Service Department" and explained the situation (I had placed 2 orders, only receiving one). I received no response to my email and they refunded my second order, in full, with no explanation. When I sent an email asking why my second order wasn't processed, I received no reply whatsoever. I love their products. They have something there! I would have likely continued to spend a few hundred dollars a year with their company but I gotta tell ya, I don't expect to be pampered and coddled by a company nor do I expect them to treat me as if I were their make or break customer but any company that treats any customer with such lack of regard over what should have been a routine business transaction deserves to have the word spread about its serious flaws. We, at this forum, are good, loyal people to not only each other but to the products and services we so rely and I believe we owe it to each other and this forum to share those bad experiences when they are out of the norm. Thank you to those who do.