1. Are you a current member with account or password issues?

    Please visit following page for more information

    Dismiss Notice

Benchmade customer service let down

Discussion in 'Knives' started by Trigger's broom, Jul 30, 2017.

  1. Ethos

    Ethos Loaded Pockets

    Joined:
    Jul 25, 2016
    Messages:
    776
    Likes Received:
    1,046
    Ask them about what, I don't even know what you mean, which is why I'm asking.
     
  2. ThaMac

    ThaMac Loaded Pockets

    Joined:
    May 6, 2015
    Messages:
    1,273
    Likes Received:
    1,900
    As I was "surprised" enough about their "answer" I never got back to them.


    Sent from my Glade Air Freshener.
     
  3. Ethos

    Ethos Loaded Pockets

    Joined:
    Jul 25, 2016
    Messages:
    776
    Likes Received:
    1,046
    Okay. SMH
     
  4. Moshe ben David

    Moshe ben David Loaded Pockets

    Joined:
    Jun 30, 2015
    Messages:
    6,082
    Likes Received:
    7,314
    I should have been more specific. I was not implying necessarily that Kershaw would supply a deep carry clip. And since I don't have any ZT I wouldn't know about such clips for those. My experience with Kershaw has been that I've had clips that I needed to replace or that I had removed and later decided I'd made a mistake. In any case, just a call to them that I needed a replacement clip was cheerfully answered with 'sure no problem'.

    L'chaim!

    Moshe ben David
     
  5. Hectorx

    Hectorx Loaded Pockets

    Joined:
    Feb 21, 2009
    Messages:
    121
    Likes Received:
    17
    With no response your email might be getting flagged as spam or your domain might be blocked. As far as the clip goes, I just got a Mini Grip and the clip was just off the surface too. I took it off and bent it in more with just hand pleasure. Put Loctite on the screws and put it back on, now its perfect and never going anywhere.
     
  6. soundlessnut

    soundlessnut Loaded Pockets

    Joined:
    Jun 26, 2014
    Messages:
    259
    Likes Received:
    1,272
    Just an update on my end (don't want to hijack the thread from the op) I've just had two free deep carry clips arrive from benchmade in the post. Ordered on August 4, arrived in new Zealand today


    Sent from my iPhone using Tapatalk
     
  7. shmook

    shmook Loaded Pockets

    Joined:
    Sep 5, 2010
    Messages:
    1,408
    Likes Received:
    1,914
    Late to the party, but if you're having trouble, try contacting heinnie Haynes. They are a benchmade importer here in the UK, and have truly amazing customer service.

    Maybe worth a go :)
     
  8. ThaMac

    ThaMac Loaded Pockets

    Joined:
    May 6, 2015
    Messages:
    1,273
    Likes Received:
    1,900
    @OP, you got PM.


    Sent from my Glade Air Freshener.
     
  9. choombak

    choombak Loaded Pockets

    Joined:
    Aug 9, 2010
    Messages:
    748
    Likes Received:
    806
    If “too proud” implies away from the scales, the clip can be bent back by removing it. You won’t need a replacement from BM. Maintaining a knife is an invaluable skill if you plan to use one, so get hold of the torx screw drivers and other tools that will help troubleshoot simple problems like the one you have now.

    Meanwhile, give them a call - emails may be flagged as spam, or simply fallen through cracks due to overwhelming volumes, etc. Call and tell them to look for your email that will have address etc., that way you won’t have to deal with accent problems leading to your clip being shipped to neighboring town (or have the NATO phonetic alphabet chart ready). Good luck.
     
    chaosmagnet and Moshe ben David like this.
  10. pathwinder14

    pathwinder14 Loaded Pockets

    Joined:
    Jan 16, 2014
    Messages:
    610
    Likes Received:
    770
    I have noticed that my emails to Benchmade go unanswered. However if I call them early in the morning I get right to a customer service rep.